Frequently Asked Questions
General
What is Megalith Store?
Megalith Store is your trusted online destination for daily needs, offering quality products at affordable prices with a focus on quality and customer satisfaction.
Do you sell original products?
Yes, we ensure that all products listed on our store are genuine and quality-checked.
How can I contact customer support?
You can reach us through our Contact Us page or email us anytime for support.
Do I need an account to place an order?
No, you can place an order as a guest, but creating an account helps you track orders easily.
Can I modify or cancel my order after placing it?
Yes, but only before the order is shipped. Please contact us immediately for any changes.
Shipping & Delivery
How long does delivery take?
Delivery usually takes 3–7 business days depending on your location.
Do you offer free shipping?
Yes, free shipping may be available on selected products or above a certain order value.
How can I track my order?
Once your order is shipped, you will receive a tracking link via email or SMS.
Do you deliver to all locations in India?
We deliver to most locations across India. Availability depends on courier service coverage.
What happens if my order is delayed?
If your order is delayed, please contact us and we will assist you with the latest update.
Payment Related
What payment methods do you accept?
We accept UPI, Debit/Credit Cards, Net Banking, and Cash on Delivery (COD).
Is Cash on Delivery (COD) available?
Yes, COD is available on selected locations.
Is my payment information secure?
Yes, all payments are processed through secure and encrypted payment gateways.
Return & Refund
What is your return policy?
We offer a return policy within 7 days of delivery for eligible products.
How long does it take to get a refund?
Refunds are processed within 5–7 business days after approval.
What should I do if I receive a damaged or wrong product?
Please contact us immediately with photos, and we will arrange a replacement or refund.